Operations Services
Optimal performance is determined by what’s under the hood, and what’s in the tank. Our operational and strategic services make sure you keep running smoothly, powerfully and in the right direction.
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No matter what’s happening in the financial world or in the world-world, we’re here to make your life easier. Let’s talk.
Strategic & Capital Planning
Systems Implementation
Keeping pace with the rapidly changing and competitive banking world isn’t easy. You might need a coach to help keep you fit, prepared and in the game. This is where we come in. We work alongside your staff to both plan for, manage and implement needed changes with minimal disruption. Like any good coach, we have proven strategies and processes for strategic plan implementation, regulatory order assistance, project planning and implementation, technology consulting and operational assessments. We take your success seriously, because we know you do too.
Operations Assessment & Process Improvement
If you’ve ever wondered if your institution can perform at a higher level, the answer is probably “Yes.” We’ll take a look from top to bottom, inside and out and identify areas for improvement. That means we evaluate your Board and organizational structure, management and staff, operational and technology factors and give you the facts. Then we help you craft and execute a plan for real improvement. Stop wondering and let’s get to work.
Customer Service Improvement
Actions speak louder than words – especially in customer service. Do you know what message you are sending? If your goal is to have every employee embrace a service-minded culture, provide a distinctive customer experience that exceeds expectations and elevates your company above your competitors, then you’ve come to the right place. Let our experts help you make sure your customer experience delivers the perfect message.
Core Vendor Analysis & Contract Negotiation
Are you stuck in a long-term contract that is not in your best interest? Let us help you evaluate the finer points of vendor contracts, negotiating better pricing and terms and potentially saving your bank hundreds of thousands of dollars. We have working relationships with all of the major vendors, and are able to help you with everything from issue resolution, contract evaluation, new contract negotiation, due diligence, vendor relations, budgeting and cost management.
Marketing & Design
Any good strategic plan should include a strategy for appealing to customers. It should address new market entry, name changes & design systems, mergers and acquisitions, post-integration conversions and even regulatory order agreements. We can provide guidance on marketing objectives and critical communications, help you implement action plans to stand out from the crowd and keep your customers happy.
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Regulatory & Intervention Consulting
Navigating the world of regulatory agencies can feel like a game of Donkey Kong, with something new thrown at you around every corner. Lucky for you, we spend day in, day out figuring out all the different levels, getting to know the players and learning to anticipate many of the “hot buttons.” We can help you manage your relationship with regulators, address their concerns, prepare for exams, mitigate risks and prepare applications. We’ll help you be the new high scorer.
Director Training
DD&F has developed a highly successful Board of Directors training program that has been approved by various state banking regulators and meets their director training requirements. We facilitate customized planning retreats and training sessions to help directors understand what’s at stake for them and the bank, and we assist with the development of a comprehensive strategic plan.
Board Briefing: Q3, 2023 (Free download)